Refund Policy

We want you to be completely happy with your Hayat Abaya. If something isn’t right, you may return your item following the terms below.

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Eligibility for Return

• Item must be unworn, unwashed, and in original condition.

• Tags and packaging must be intact.

• You must email us within 7 days of receiving your order.

 

UK Returns – Prepaid Label 

We make returns simple with Royal Mail Click & Drop.

How to return:

1. Please email us at info@hayatabayas.com with your order number and reason for return.

2. We’ll email you a prepaid Royal Mail return label (or QR code).

3. Take your parcel to any Post Office and present the label/QR code.

4. Once we receive your item, we’ll process your refund within 5–7 business days.

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Return Cost:

• The return shipping cost will always be deducted from your refund.

• Customers are responsible for all return costs, regardless of reason.

 

International Returns

• Email us at info@hayatabayas.com to request a return address and approval.

• Returns must be made within 14 days of receiving your order.

• Customers are responsible for international return shipping costs.

 

Non-Returnable Items

• Worn or washed abayas.

• Items with perfume, makeup, or deodorant marks.

• Items returned after the return window.

 

Refunds

• Refunds are issued to your original payment method.

• Allow 5–10 working days for your bank to process the refund.

• Shipping fees are non-refundable.

 

Need Help?

For any return or exchange enquiries, contact us at:
info@hayatabayas.com